ABOUT 9 ELEMENTS

 
  1. What is 9 Elements?

    9 Elements is a Brand that promises to provide cleaning products formulated with no more than 9 ingredients. The Brand spans across laundry products and other household cleaning products. As part of the Brand mission, 33₡ of every purchase is donated to the 9 Elements Impact Fund, which supports 9 causes that directly impact our community and environment.

  2. Who are Sarah & Sunny?

    Sarah & Sunny are our co-creators who have been working on this product line tirelessly. They develop and test each of the products before they’re sold on our site. Hopefully you will see many more products in our line-up from them soon!

  3. Where is your product made?

    All of our products are made in Cincinnati, Ohio.

  4. What are the 9 causes you support?

    The 9 causes supported by the 9 Elements Impact Fund are (1) supporting girls in STEM, (2) advancing the UN sustainable development goals, (3) supporting hunger relief efforts, (4) improving access to safe drinking water, (5) enhancing recycling, (6) conserving nature & wildlife, (7) protecting our water & land, (8) promoting sustainable farming, and (9) supporting public health.

  5. Can I choose which cause I donate towards?

    Yes. During check-out, shoppers are asked if they specifically want the donation associated with their purchase to go towards a specific one of the 9 causes listed. If they indicate such, we will allocate the funds towards the cause of their choosing. If not, we will allocate the funds across all causes.

  6. Can I purchase 9 Elements in store?

    As of this time, you can only buy 9 Elements exclusively on our website.

  7. Is 9 Elements available outside the U.S.?

    Currently, 9 Elements can only be purchased within the United States.  It is available to ship within the continental United States, Alaska and Hawaii.

    PRODUCT INFORMATION



  8. How many ingredients are in your products?

    We promise to formulate all products with no more than 9 ingredients. For a full list of ingredients by product, please refer to the individual product pages.

  9. What are the ingredients in my product?

    Each product is formulated differently so for a full list of ingredients, please refer to the individual product pages.

  10. Can I use the laundry detergent in my high efficiency / HE machine?

    Yes, our laundry detergent is formulated to work in all types of washing machines.

  11. Can I use the laundry rinse in my high efficiency / HE machine?

    Yes, our laundry detergent is formulated to work in all types of washing machines.

  12. Can I use the bathroom cleaner on all surfaces?

    We recommend that you do not use the bathroom cleaner on natural stone surfaces.

  13. What is a laundry rinse?

    Laundry Rinse is a product that you use to remove any unwanted residues and odors from your fabrics. For best results, put the recommended amount directly into the softener dispenser tray, or directly on your clothes during the rinse cycle.

  14. Are your products safe for sensitive skin?

    Both our laundry detergent and laundry rinse are gentle on skin.

  15. Why are your products safe for sensitive skin?

    We have formulated our products to be as close as possible to the natural pH of your skin so that they don’t cause any irritation.

  16. Do the products smell like vinegar?

    No, although we have used the cleaning power of vinegar, the gentle fragrance we added should be what you smell on your fabrics and surfaces.

  17. Do you use essential oils?

    Some of our products do indeed use essential oils. Our products are designed to be safe which includes the fragrances we use. For a full list of our ingredients, please refer to the individual product pages.

  18. Can I use the laundry detergent in cold water?

    One of our principles is to formulate our products with the environment in mind, so we’ve taken special care to make sure our laundry products work in cold water – saving you money on your energy bill and reducing your family’s environmental footprint.

  19. Can I use the laundry rinse in cold water?

    One of our principles is to formulate our products with the environment in mind, so we’ve taken special care to make sure our laundry products work in cold water – saving you money on your energy bill and reducing your family’s environmental footprint.

  20. How much laundry detergent should I use per load?

    For regular loads, use 1.5 caps. For larger or heavier soiled loads, please use 2-3 caps.

  21. How much laundry rinse should I use per load?

    For regular loads, use 1.5 caps. For larger or heavier soiled loads, please use 2-3 caps.

    SHIPPING & RETURNS



  22. How much is shipping?

    Shipping is always FREE of charge!

  23. When will I receive the product I purchase?

    We ship using standard 5-7 days delivery to reduce the carbon footprint impact we have on the environment by rush shipping. You should receive an e-mail confirmation of your order with shipping tracking information. For accurate delivery timings, please refer to that e-mail.

  24. I can’t find my package even though it says it has been delivered

    Please call us immediately at 1-877-267-0514 so that we can help you track down the order.

  25. What is your refund policy?

    We hope you love our products as much as we do, but if you are dissatisfied with your product, please let us know within 30 days of receipt for an exchange or refund by calling us at 1-877-267-0514. We will review every exchange or refund request and determine how we can best assist. For defective, damaged or incorrect items please call us and we will coordinate a replacement.

  26. How do I return my empty bottles?

    As of this time, we do not accept any returned bottles, but have designed them to be recyclable, so we ask that you please recycle them when they’re empty!

    OTHER QUESTIONS



  27. What if I have an adverse reaction to the products?

    Please immediately call your medical professional if it is serious.

  28. How can I contact 9 Elements?

    Feel free to call us at 1-877-267-0514 Monday - Friday from 8AM - 5PM Eastern Time, or visit our social media sites to leave us a message and we will respond as soon as possible.